How does eBay Buyer Protection work? If you don’t receive an item you purchased, or if it’s not as described, you can use the Resolution Center to resolve your problem. In most of cases, we cover the purchase price plus original shipping.
Does eBay provide purchase protection?
eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.
Is eBay buyer protection safe?
Over the last 25 years, eBay has implemented and enhanced its protection for buyers in an effort to make the site feel like a safe retail environment. Today, buyers are amply protected through eBay’s Money Back Guarantee. The eBay Money Back Guarantee covers most transactions on eBay.
Is eBay buyer protection free?
Free Buyer Protection. If you don’t receive an item you ordered, or if it is different from what was advertised on eBay Express, rest assured your purchase is covered for the full amount, including shipping.
What protection do you have with eBay?
The eBay Money Back Guarantee also protects sellers: If you refund a buyer or resolve an issue within 3 business days of the buyer opening a request, we’ll refund your Final value fee. Buyers must contact the seller and give them 3 business days to provide a solution before they can escalate their case to eBay.
Does PayPal offer buyer protection on eBay?
As a buyer who pays for eBay items through PayPal, you can be covered against fraud under the PayPal Buyer Protection plan. Even if PayPal’s buyer protection doesn’t cover your item, PayPal still has basic coverage for all transactions if you’ve been defrauded. …
How do I fight Buyer Protection on eBay?
First, contact the seller and try to resolve the issue without eBay intervention. Contact eBay within 45 days after purchase if the dispute can’t be resolved directly. Respond to messages and required actions from eBay as the case is being processed. Return the item to the seller if eBay requires this step.
How can you tell if an eBay seller is legit?
Generally, look for sellers that have a higher number of feedback ratings. If you’re looking at a product and the seller has 300 feedback ratings and a positive feedback score of 98%, it indicates a very reputable seller. You don’t have to investigate this seller further.
Can eBay be trusted?
For Buyers – eBay is very safe. Their platform combined with PayPal’s protection is one of the safest places for buyers to purchase anything. … Sellers need to do their due diligence before selling anything on the platform since eBay almost always sides with the buyer when things go wrong.
How do I stop getting scammed on eBay?
Here’s how to avoid eBay scams:
- Never accept checks as payment. …
- Always complete transactions through eBay’s official channels. …
- Document everything. …
- Along with photographing everything, try to record any identifying details about the item. …
- Always arrange for a tracking number for any deliveries you send.
How good is PayPal Buyer Protection?
When you pay with PayPal on any website, PayPal Buyer Protection offers you comprehensive protection if your eligible transaction has a problem. If an item doesn’t arrive or is significantly not as described, we’ll help you get a full refund. … Items purchased with multiple payments aren’t eligible.
How do I get a refund from eBay without returning?
If you don’t respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Here are your response options: Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost.
What is an eBay sellers rights on refunds?
Sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If there’s an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available.
What is the eBay buyer protection program?
If you bought something on eBay but didn’t receive it or you received something that’s significantly not as described, eBay Buyer Protection can help. eBay Buyer Protection covers eligible transactions for the full purchase price plus original shipping charges. … Items purchased with multiple payments aren’t eligible.
How do I get my money back from an eBay purchase?
Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). Verify that this is the item in question. Click Resolve a Problem. Answer the questions on the resulting page and you’ll get a link to report your case.