How do I use buyer protection on AliExpress?

Buyer protection starts from the moment you have paid for your order. The Buyer Protection period will be displayed in the form of a countdown clock on My Orderspage. Once you have confirmed receiving your order, you will have 15 days to apply for a refund.

How does AliExpress buyer protection work?

Under this Program, participating sellers assure that the products that they sell on AliExpress are genuine products. If the products sold are counterfeits, the seller will compensate the buyer by paying them up to two (2) times the total amount that the buyer paid for those products (shipping costs excluded).

How do you use buyer protection?

How to make a claim for Buyer Protection. If you have an eligible purchase you can make a claim using PayPal’s resolution centre within 180 days of making the payment. You must also have an existing PayPal account that is in good standing and have used this account to pay for the item.

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How long is AliExpress buyer protection?

All products on AliExpress.com are guaranteed to be delivered within 60 days (90 days for deliveries to Russia,120 days for deliveries to Brazil). If you buy any product through the site, you are protected if you don’t receive your order on time.

Can you get scammed on AliExpress?

Make payment through AliExpress: When buying from AliExpress, never send money directly to a seller’s bank account. Doing so makes buyers vulnerable to fraud, as they will no longer be covered by AliExpresse’s seller protection policies. To maintain protection, always make purchases on the AliExpress platform.

What happens if seller doesn’t ship item AliExpress?

If the shipment is not completed in the required time on the order page, AliExpress will close the order and return all the funds to you. Below is where you can see the countdown of the shipping time: Most orders are required to be shipped in 7 business days.

Can I get my money back if I get scammed on eBay?

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.

Will PayPal cover me if I get scammed?

When you pay with PayPal on any website, PayPal Buyer Protection offers you comprehensive protection if your eligible transaction has a problem. If an item doesn’t arrive or is significantly not as described, we’ll help you get a full refund.

Will PayPal refund me if I get scammed?

If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. … In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account.

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Do I get my money back if I cancel AliExpress order?

Hit Cancel Order

If your AliExpress order cancellation is accepted, you should get your money back in three to 20 business days. Don’t forget that you have only seven days after your purchase to cancel your order and get a full refund.

How do I always win a dispute on AliExpress?

How to Win a Dispute on AliExpress: 10 Tricks on How to Turn the Dispute in Your Favor

  1. Always take the screenshots of the product description. …
  2. Carefully read the description of the product. …
  3. Check the rating of the seller and the store’s reviews. …
  4. Film the process of unboxing.

How long does it take to get refund on AliExpress?

Please take easy that the fund is guaranteed as AliExpress knows how important your money is and we make sure that the refund is handled accordingly. Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by AliExpress.

How do I open a dispute on AliExpress after 15 days?

Open the dispute before or within 15 days following the finish of the order. 3. Provide evidence to prove you didn’t get a parcel.

See how to open the dispute for a finished order:

  1. Log into your AliExpress account.
  2. Go to the My Orders page.
  3. Click the View Detail link above the order you want to open the dispute for.

How do I contact AliExpress?

AliExpress Customer Support Phones

AliExpress Customer Support Phone is 1-408-785-5580. Live customer service representatives from AliExpress are available 24 hours a day seven days a week.

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Can you return AliExpress?

1. What is AliExpress Free Return Service? With AliExpress ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason. It is totally free.