Question: How do I set up a digital secure key first direct?

What is my digital secure key password first direct?

If your first direct Secure Key is locked, you’ll see a 7-digit code on screen every time you turn it on. To reset your PIN, simply log on to Online Banking, enter your user ID and select ‘Forgotten your Secure Key PIN’. Follow the instructions and you’ll be given a PIN reset code.

How do I register my Secure Key?

On your PC or Laptop:

  1. Log on to online banking.
  2. Select ‘My banking’ section of the top menu, then ‘Switch My Secure Key’
  3. Confirm that you have a compatible device and continue to activate.
  4. To complete activation log on to the HSBC Mobile Banking app. …
  5. Open the HSBC Mobile Banking app and select ‘Log on’

What do I do with old First Direct Secure Key?

What do I do with my old Secure Key? Please return it to us either in person at any HSBC branch, or in the post, free of charge, to FREEPOST HSBC SKR CENTRE. Please make sure you write this all in capitals to make sure it reaches us.

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Can I log on to first direct without secure key?

If you don’t have a Secure Key

You’ll need one before you can access our App or Online Banking.

What is the Digital Secure Key password?

Digital Secure Key, a function of HSBC Mobile Banking application, is an application of one time password generation, which you can use in your iOS and Android mobile devices. Following the activation of Digital Secure Key, you can access the HSBC Mobile Banking application just with a single password.

Can I log on to HSBC without secure key?

If you don’t have access to your Secure Key, go to our online banking log on page, enter your username and select ‘I’ve forgotten all my log on details or I don’t have my Secure Key’.

How does secure key work?

The Secure Key generates a temporary code which you then use to access mobile and online banking. To generate the code, you need a PIN or password known only by you – or you can use Touch ID, Face ID or Android Fingerprint if your device has these features. The Secure Key means only you can access your accounts.

How do I generate a security code for my HSBC account?

Open the HSBC Mobile Banking app on your phone and select Generate Security Code. Select Re-authentication security code. Password option – Enter your Digital Security Device passcode and select Generate code.

Is there a problem with First Direct online banking?

Our Online & Mobile Banking services are currently unavailable. … We’re aware some customers are having problems contacting us on the phone. We’re really sorry and are working hard to fix this. If you can, please make use of our Online and Mobile Banking services.

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Can I use First Direct app on 2 devices?

No. For security reasons, your Digital Secure Key can only be registered to one device at time. Watch our video to see how to set up your Digital Secure Key on a different device.

What is a secure key?

A Security Key is a device that facilitates access, or stronger authentication, into other devices, online systems, and applications. Security keys are also called security tokens. Security keys are secondary devices that are dependent upon a primary device.

How do I log on to First Direct app?

Securely log on to our App with either your fingerprint or face biometric. With Touch ID, you can log on to our App just by placing your fingerprint on the home button.

How long does the HSBC Secure Key lock for?

The Secure Key is now temporarily locked and you will be unable to use it for approximately 1 hour. This message will remain on the screen of the Secure Key until the lock out has expired, then the Key will automatically power off.