What is the aim of the Customer Protection Act?
The Consumer Protection Act, came into existence and implemented in 1986, provides Consumer Rights to prevent consumers from fraud or specified unfair practices. It safeguards and encourages and gives an opportunity to consumers to speak against insufficiency and flaws in goods and services.
What is aims and objectives of consumer protection act?
The main objectives of the act are to provide better and one spherical protection to customers and effective safeguard against different types of exploitation like defective merchandise, deficient services and unfair trade practices.
What is the Consumer Protection Act 1999?
An Act to provide for the protection of consumers, the establishment of the National Consumer Advisory Council and the Tribunal for Consumer Claims, and for matters connected therewith. 1. Short title and commencement. (1) This Act may be cited as the Consumer Protection Act 1999.
What is Consumer Protection Act Malaysia?
The principal law for consumer protection in Malaysia is the Consumer Protection Act (CPA) 1999. The CPA is said to drive the establishment of various consumer protection mechanisms in Malaysia, and to bridge gaps that may occur in other major laws, which may be inadequate in protecting consumers.
What are the 8 basic rights of consumers?
Consumer Rights Vs Responsibilities
|1||Right to be heard|
|2||Right to Redress|
|3||Right to Safety|
|4||Right to Consumer Education/ Right to be Informed|
What is the main aim of consumer movement?
Objective of consumer movement is to safeguard the interest for the consumer from the malpractices taken as one’s own by the business community such as imposing high prices, supplying low quality goods, creating an artificial shortage.
What is the purpose of consumer rights?
Consumer rights and consumer protection law provides a way for individuals to fight back against abusive business practices. These laws are designed to hold sellers of goods and services accountable when they seek to profit by taking advantage of a consumer’s lack of information or bargaining power.
What are the main features of Consumer Protection Act 1986?
The Salient Features of the Act are as under: (i) The Act provides for establishing three-tier consumer dispute redressal machinery at the national, state and district levels. (ii) It applies to all goods and services. (iii) It covers all sectors, whether private, public or any person.
Is it legal to not allow refunds?
Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).
What are the consumer rights?
The definition of Consumer right is ‘the right to have information about the quality, potency, quantity, purity, price and standard of goods or services‘, as it may be the case, but the consumer is to be protected against any unfair practices of trade.
Is no refund policy legal in Malaysia?
According to Section 17 of the Consumer Protection Act 1999 (CPA), no refund policies for future services contracts are illegal. And under Section 145, any person that breaks this law will be fined up to RM50,000 or jailed for up to 3 years (RM100,000 or up to 5 years for repeat offences).
Can a company be a consumer under consumer protection act?
A Company is included in the definition of ‘person’ contained in Section 2(31)of the Consumer Protection Act, 2019, it is not per se precluded from being ‘consumer’, provided, if, for a particular purpose, it meets the requirements of ‘consumer’ as defined in Section 2(7) of the Act 2019.
What is the meaning of consumer protection?
Consumer protection means safeguarding the interest and rights of consumers. In other words, it refers to the measures adopted for the protection of consumers from unscrupulous and unethical malpractices by the business and to provide them speedy redressal of their grievances.