What do I do if I lost my HSBC Secure Key?

If your original physical Secure Key is lost or you think it has been stolen, please call us immediately on 03457 404 404 to deactivate it. We will order a new secure key for you, all you need to do is follow the online instructions to activate it when you receive it.

How do I order a new HSBC security device?

If you lose your HSBC Security Device, please call the Contact Center at 866.537. 4722 and we will order you a new one. If you have an iPhone or Android smartphone, you might want to consider the Digital Security Device, which is part of the HSBC Mobile Banking App, so that you won’t have anything additional to carry.

What do I do if I locked my HSBC Secure Key?

If your HSBC Secure Key is locked, it will display a seven digit code on screen whenever it is turned on. To continue using Online Banking, you will need to reset your PIN online. To do this, start logging on to Online Banking and enter your Username. The Secure Key does not have an off button.

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How do I find my HSBC security code?

Open the HSBC Mobile Banking app on your phone and select Generate Security Code. Select Re-authentication security code. Password option – Enter your Digital Security Device passcode and select Generate code.

How do I recover my HSBC account?

If you can’t remember your username, or it is not recognised at log on, you can retrieve it by following the ‘Forgot your Username’ link. You will be asked a set of questions and the username will be shown on the screen. You can change your username once you have logged onto online banking.

How do I get a secure key HSBC?

Log on to online banking with your Secure Key

  1. Enter your username, (this is only required if you have not selected ‘remember my username’) and select ‘continue’
  2. The ‘With Secure Key’ tab will already be selected for you.
  3. Answer your memorable question. …
  4. Open your HSBC Mobile Banking app and select ‘Generate Security Code’

Can I login to HSBC without secure key?

If you don’t have access to your Secure Key, go to our online banking log on page, enter your username and select ‘I’ve forgotten all my log on details or I don’t have my Secure Key’.

What is the digital secure key password HSBC?

Digital Secure Key, a function of HSBC Mobile Banking application, is an application of one time password generation, which you can use in your iOS and Android mobile devices. Following the activation of Digital Secure Key, you can access the HSBC Mobile Banking application just with a single password.

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How do I turn off my HSBC Secure Key?

You can call HSBC Bank Telephone Banking 0850 211 0 111 in order to disable your Digital Secure Key.

How does the HSBC Secure Key work?

The Secure Key generates a temporary code which you then use to access mobile and online banking. To generate the code, you need a PIN or password known only by you – or you can use Touch ID, Face ID or Android Fingerprint if your device has these features. The Secure Key means only you can access your accounts.

How do I generate a security code?

Create & view a set of backup codes

  1. On your Android phone or tablet, open your device’s Settings app Google. Manage your Google Account.
  2. At the top, tap Security.
  3. Under “Signing in to Google,” tap 2-Step Verification. You might need to sign in.
  4. Under “Backup codes, tap Set up or Show codes.

How do I find my telephone banking security number HSBC?

If you do not currently hold a telephone banking security number and would like to set one up please contact us on 03457 404404. If you have already set up a telephone banking security number but have forgotten it and need to have it reset please call us on 03456 002290.

Can you reactivate a closed bank account?

How to reactivate your bank account? You can reactivate your inactive bank account by simply making a deposit or withdrawal transaction. To reactivate your dormant account, visit your home branch and provide a written request for reactivation of your account.

How long can HSBC freeze my account for?

HSBC sets accounts to dormant after 12 months for current accounts, and 24 months for savings, which is one of the shortest periods among the big four UK banks.

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Why can’t I log into my internet banking?

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.