Best answer: How do I upgrade my digital secure key?

How do I change my HSBC Secure Key?

Switching to Digital Secure Key using online banking

  1. Log on to online banking.
  2. Select ‘My banking’ section of the top menu, then ‘Switch My Secure Key’
  3. Confirm that you have a compatible device and continue to activate.
  4. To complete activation log on to the HSBC Mobile Banking app.

Can I log into my HSBC account without secure key?

If you don’t have access to your Secure Key, go to our online banking log on page, enter your username and select ‘I’ve forgotten all my log on details or I don’t have my Secure Key’.

How many digits is HSBC Digital Secure Key?

The PIN should be between 4 and 8 digits long and should not be sequential or use repeating numbers. For example – you should avoid using 1234 or 1111. Secure Key is waiting for you to enter your PIN. Enter your PIN.

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How do I get a security code for my HSBC app?

Open the HSBC Mobile Banking app on your phone and select Generate Security Code. Select Re-authentication security code. Password option – Enter your Digital Security Device passcode and select Generate code.

Can I use someone else’s HSBC Secure Key?

No, you can’t use someone else’s Secure Key. Only one Secure Key can be activated and linked to each customer.

How long does the HSBC Secure Key lock for?

The Secure Key is now temporarily locked and you will be unable to use it for approximately 1 hour. This message will remain on the screen of the Secure Key until the lock out has expired, then the Key will automatically power off.

How do I get my user ID for HSBC internet banking?

If you can’t remember your username, or it is not recognised at log on, you can retrieve it by following the ‘Forgot your Username’ link. You will be asked a set of questions and the username will be shown on the screen. You can change your username once you have logged onto online banking.

How do I unlock my online banking account?

To restore access to your account, you can select the “Unlock My Account” button on online banking or go through the “Forgot Password?” process on either online banking or our mobile banking app. * When you select “Unlock My Account,” the system will route you to the same “Forgot Password?” process as described below.

Why can’t I log into my internet banking?

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

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What is a digital secure key password HSBC?

Digital Secure Key, a function of HSBC Mobile Banking application, is an application of one time password generation, which you can use in your iOS and Android mobile devices. Following the activation of Digital Secure Key, you can access the HSBC Mobile Banking application just with a single password.

How do I order a new HSBC security device?

If you lose your HSBC Security Device, please call the Contact Center at 866.537. 4722 and we will order you a new one. If you have an iPhone or Android smartphone, you might want to consider the Digital Security Device, which is part of the HSBC Mobile Banking App, so that you won’t have anything additional to carry.

How do I activate HSBC Mobile Banking?

If you’re not yet an online banking customer:

  1. Download the HSBC UK Mobile Banking app from the app store.
  2. Accept the terms and conditions.
  3. Select ‘Register for mobile and online banking’.
  4. Follow the on screen instructions to register and activate your Digital Secure Key.

How do you use a security code?

Confirm your identity using your Android device

  1. On your phone, find your Google Settings. Depending on your device, either: …
  2. Tap Manage your Google Account.
  3. Scroll right and tap Security. Security code. …
  4. You’ll find a 10-digit code.
  5. Enter the code on the phone you want to sign in on and tap Continue.

What is my security code?

The Card Security Code is usually a 3- or 4-digit number, which is not part of the credit card number. The CSC is typically printed on the back of a credit card (usually in the signature field).

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