The seller must ship the item to the buyer’s address within 10 days of purchase, otherwise the deal will automatically be cancelled by Shpock and the buyer will receive a refund. If the seller doesn’t use one of our integrated delivery partners, they must provide proof of postage to the buyer in the chat.
Do you get buyers protection back on Shpock?
Introducing Buyer Protection
Shpock’s new Buyer Protection guarantees customers can get their money back in case of issues with delivery or the item’s condition. It covers purchases up to £1,000*, and if you don’t get the item you were expecting, you’ll get your money back.
What to do if you get scammed on Shpock?
To be covered by our Buyer Protection you must report a problem to us within 7 days of the item being shipped. You don’t need to pay a deposit: If you’re collecting something you should only pay for your item when you’ve seen it and you’re happy with it.
Can you cancel a deal on Shpock?
Offers can be cancelled by the seller or the buyer before the other party has confirmed. The contract between the seller and buyer is exclusively between the users themselves and must be closed on the Shpock platform.
Can you get your money back from Shpock?
If the purchase was made with Secure Delivery , you’re covered by our Buyer Protection. This means that you can return your item for a full refund if there is an issue with it. If you haven’t used Secure Delivery you can make a return as well, but in this case it is entirely up to you and the seller to arrange it.
How do I get paid on Shpock?
BUY NOW Payments
- Enter your Mastercard, Visa or debit card (only with credit card functionality) details. …
- Once payment is complete, the money will be sent to the seller’s Shpock Wallet and held as pending.
- Once you’ve received your item, check everything is OK and confirm the deal in the app.
How much do Shpock charge to sell?
Shpock is free to use! If you’re a seller it’s free to list an item and as a buyer there’s only a small fee for Buyer Protection if you choose to have your item delivered – this ensures you’re covered for all eventualities. We do also have a selection of paid features for your Shpock account.
Is Shpock delivery safe?
Secure Delivery offers a safe and convenient way to buy and sell. The buyer pays for an item directly in the Shpock app and the seller ships the item with one of our shipping partners or chooses their own courier. Once the buyer receives the item and is happy with it, the money will be released to the seller.
Why can’t I reply to an offer on Shpock?
If you have received messages or offers but can’t see them in the app, there are two reasons: The other user has removed it or. Shpock has removed the message for your protection.
Is it safe to use PayPal on Shpock?
The app is therefore a pioneer in the European classifieds landscape: Shpock is one of the first marketplaces that allows secure payment via PayPal directly in its app.
How long does Shpock take to refund?
Once we’ve completed our investigation we’ll let you know and if we decide in your favour, you’ll receive a full refund within 5 days.
How do you counter offer on Shpock?
If you want to make a counter offer open the offer screen and tap “Counter offer”. You can negotiate the item price but if it’s a delivery offer, only the seller can change the shipping cost.
What happens if I block someone on Shpock?
Blocking someone means they won’t be able to make you an offer, ask a question or receive any notifications from you. Blocking someone is final, and you cannot unblock them so be 100% sure before continuing.